Please be advised that all our products are prepared in an environment where peanuts, tree nuts, egg, gluten, soy, dairy, shellfish or other known allergens are also being prepared.
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General Terms And Conditions
If you have completed your online meal plan enrollment form, this means you have agreed to these terms and conditions for as long as you are on our meal plans or take our meals for functions or any other use . We are unable to accommodate to your needs and we will unfortunately refuse you as a client if you: Cannot have raw food; Cannot have cooked onions and garlic in food; Cannot have cooked tomato or tomato sauce; Cannot have yeast-containing foods; Are a celiac or have a nut allergy (our kitchen is not gluten-free nor nut-free certified) Please be advised that all our products are prepared in an environment where peanuts, tree nuts, egg, gluten, soy, dairy, shellfish or other known allergens are also being prepared At an additional cost, we are able to accommodate to your needs if you have more than 5 intolerances or allergies.
Meal Plan Subscription
We require a 48 hour notification period in case you wish to put your meal plan subscription on hold; however, if you wish to stop the package immediately, you may transfer the remaining days to a family member or friend and provide the new address immediately. Refunds are NOT accepted. You can put your plan on hold for a minimum of 2 days. You can put your plan on hold only up to twice a month. You must use up your remaining days within 45 days from the first day of your freeze date. Should you wish to renew your subscription or continue on the plan, we require you to inform us 2 working days or 48 hours before your plan ends and your payment must be made via bank transfer online. If the payment is not received, meals cannot be delivered until the full amount is settled. Additionally, we require a 48-hour notice, should you wish to change your dish of the day. The minimum number of days you can get meals for per week is 3. Unless a meal is received damaged or in a poor condition, can it be returned with the driver, otherwise no meals whatsoever (for quality and hygiene purposes) can be rejected or returned.
Meal Delivery And Logistics
You will be receiving your meals at approximately the same timings daily; however, this may vary some days depending on traffic or other logistical reasons. Once the meals have been delivered to your desired address during the allocated time slot, it is no longer our responsibility in case the meal went missing. In the case it went missing, you will be charged for the meals. We require at least 24-hour notice for changing your delivery address, in the case of changing offices, or moving houses. Meals On Me kitchen does not have a designated gluten-free section; however, our entire team is well trained to ensure that gluten containing ingredients are separated All meals are labeled providing: name, ingredients, reheating instructions and the production and expiry date. All food upon receiving should be consumed immediately or kept refrigerated under 5°C or below. Meals on Me will take no responsibility for food temperatures after the meals have been handed to you.