Terms and Conditions - Meals on Me

• Meals On Me - refers to the meal plan provider.
• Meal Plan as used in these general Terms & Conditions, refers to the main product and service purchased by the customer from MOM; it also refers to the copy provided to customers either by email or online as a reference for the meals they will receive during the duration of their active plan.
• Dashboard refers to the online customer portal that allows him / her to manage his / her account and is accessible at www.hellomealsonme.com
• Pause Days are the number of days a customer can put their meal plan on hold (i.e., for holidays, travel, Ramadan, etc.)
• Swap is the act of replacing a meal on your menu selected during placing the order or weekly menu selection process.
• Cut Off is the set time to finalise any requests or changes to the meal plan
• Paid Wastage refers to a cancelled delivery that is still considered a paid meal and will no longer be added on the plan.

• All customers who have completed their online sign up are deemed to have agreed to these Terms & Conditions.
• MOM reserves the right to send promotional notifications including but not limited to emails, SMS and WhatsApp to all customers unless they have unsubscribed or requested to unsubscribe.
• MOM reserves the right to update or amend these Terms & Conditions at any time without prior notice.
• MOM reserves the right to refuse customers with any specific diets, allergies and / or any critical medical conditions.

• “MEALS ON ME CATERING SERVICES L.L.C" maintains the website www.hellomealsonme.com.
• The United Arab Emirates is our country of domicile and stipulates that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in UAE.
• Visa or MasterCard debit and credit cards in AED will be accepted for payment.
• Any customer using the website who is a minor or under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
• Cardholders must retain a copy of transaction records and Merchant policies and rules.
• Any bank debit or credit card offers apply automatically when you checkout using a dedicated promo code and make the payment with an eligible card. (Eligible cardholders will receive specific communication from their bank through SMS, online pop-ups, or mobile pop-ups regarding the specific promotion period.). Bank offers are not applicable for payments made via Google Pay or Apple Pay.

• Delivery will be made on selected delivery days, location and timing, starting from the selected start date for the meal plan by the customer.
• The address can be updated or amended through the MOM dashboard up to 48 hours before delivery. If you're unable to update the address on your dashboard, please reach out to our customer support team, who will check the availability of delivery to your alternate address and assist you.
• Any last-minute changes are subject to confirmation from the customer support team considering the possibilities of the change.
• If you are not available to receive your order and request the delivery to be left outside the door for collection, MOM cannot be held responsible for any missing items or damages to the food inside (this includes spoilage).
• During the commencement of delivery, if you fail to respond to the logistics team within 10 minutes, delivery will be cancelled, meals will be taken back, and no credit point or extension of the meal plan will be added for the missed meal delivery.

• Upon receiving delivery, all food should be kept refrigerated between 1°C - 4°C. Follow reheating instructions on the label.
• All meals are labelled with the following information: meal name, cuisine type and last consumption date.
• MOM is not liable for any incidents related to the food and is not responsible for the food handling after the food has been delivered to the customer.
• Please note that our food offerings are designed for individuals aged 18 years and older without any conditions.

• All freeze (pause) requests and meal swaps must be made at least 2 business days in advance by contacting the customer support team or through the dashboard.
• All meal plans can be paused for a maximum of 15 days through the MOM dashboard (unless otherwise specified in the Terms & Conditions for an availed promotion). Should the pause exceed the allowable duration the customer might forfeit the remainder of the plan.
• Any pause requests submitted with less than 2 business days’ notice will not be carried forward. These days will count towards your total plan days, but no delivery will be made.
• A pause for a single day resulting in an extension of the meal plan is available for any delivery scheduled after 48 hours.
• Other change requests, such as removing additional dislikes or adding preferences, will be applied to the customer’s plan after 3 business days.

• Meals may be prepared according to declared dislikes, allergies and preferences of the customer only. MOM will not take any liability for adverse reactions to any food consumed with a dislikes or allergen not stated while placing the order under the allergy comments section. It is advised to disclose all dislikes and allergens before starting the plan.
• MOM is not responsible for any dislikes, allergies or nutritional value changes when items are changed using the substitute menu by the customer. Customers can refer to symbols and ingredients provided on the substitute menu.
• The MOM central kitchen does not have a dedicated gluten-free section. However, the whole team is well trained to ensure separation of any ingredients containing gluten from the meals for gluten intolerant and celiac customers to reduce risks.
• All macronutrient (protein, carbohydrate, and fat) values provided on this website or in our meal plans are estimated based on standard ingredient databases in the USDA and preparation methods. Even though we strive to close the range, Actual values may vary depending on portion size, cooking techniques, ingredient variations, origin, and individual preparation.
• Our meal plans are designed to support a balanced and healthy lifestyle. We do not guarantee weight loss or weight gain without a combination of proper exercise and overall wellness habits. Results may vary depending on individual activity levels, metabolism, and adherence. But we 100% assure quality ingredients and clean eating.

• Once payment is made, a confirmation will be sent to the customer via email within 24 hours of receipt of payment.
• Delivery/Shipping Policy: Delivery is free in most parts of Dubai. However, delivery charges may apply and meal plan prices may vary in certain areas of Dubai or for delivery to other Emirates. Please contact the customer support team for more information.

• Meals on Me encourages all customers to fully commit to their meal plan as scheduled. Any issue that could hinder results and overall satisfaction must be brought to the Customer Support Team’s attention for an immediate and appropriate solution.
• Should there be a request to cancel the plan, it will take effect after 3 business days or be issued as an online credit with Meals on Me.
• Customer can cancel their order 48 hours before delivery; refunds will be made to the original payment source used by the customer. Please allow up to 5 - 7 working or business days for the refund transfer to be completed once the refund is confirmed by the customer support team.
• Cancellation refunds are only available under extenuating circumstance and upon approval.
• Refunds will only be made through the original mode of payment.
• All refunds are subject to a 2% cancellation fee that is applicable on the remaining number of days on the plan.

• The customer acknowledges that Meals on Me has the right to store personal information, which may be used to operate, provide products and services, and respond to queries the customer may have during and after their meal plan subscription.
• Meals on Me shares customer delivery information with our third-party logistics provider. Our logistics services provider is obligated to protect customer information and will not use it for any promotion or marketing purposes.
• All incoming/outgoing voice calls & messages may be recorded for internal quality and training purposes
• All credit/debit card details and personal information will NOT be stored, sold, shared, rented or leased to any third parties.
• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet certain requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about changes on the website. Modifications will be effective on the day they are posted.
• Some of the advertisements you see on the website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on our website or on other websites, through cookies, web beacons, and other technologies to understand your interests and deliver advertisements that are tailored to your interests. Please remember that we do not have access, or control, over the information these third parties may collect. The information practices of these third parties are not covered by this Privacy Policy.

• Meals on Me carries out numerous promotions and offers that enable customers to get meal plans at subsidised rates. Please note that all promotions and offers will be given to customers under a set of Terms & Conditions which the customers need to fulfil.
• Meals on Me reserves the right to update or modify its loyalty programme at any time without notice.

• The United Arab Emirates is our country of domicile
• This website is owned and managed by Meals On Me Catering Services L.L.C
• Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.

Welcome to the Meals on Me Rewards Program. By participating in the Meals on Me Meal Points Programme, you agree to the following Terms & Conditions

• Earning Meal Points
  You will earn 5 Meal Points for every AED 100 spent on your meal plan subscription.
• Redeeming Meal Points
  Meal Points can be redeemed at checkout when placing an order. To redeem your points, simply apply them during the checkout process.
• Minimum Points Requirement
  You must have at least 50 Meal Points in your account to be eligible for redemption. You can use up to 36 Meal Points at one time.
• Expiration of Meal Points
  Meal Points expire after 90 days from the date they are credited to your account. Any unused points will be forfeited after the expiration period.
• Exclusions on Combining Offers
  Meal Points cannot be combined with other discount offers if the order value is less than AED 1500.
• Cancellation Policy
  If an order is cancelled, any Meal Points used for that order will not be credited back to your account.
• Meal Points History
  You can view your Meal Points balance and transaction history under the Meals on Me Rewards Program section of your account.
• Additional Earning Opportunities
  You can earn Meal Points not only through purchases but also by referring friends to the service. You will receive 30 Meal Points for each successful referral, awarded when your friend subscribes for the first time.