Terminology

  • Meals On Me - MOM refers to the meal plan provider.

  • Meal Plan as used in this general Terms & Conditions, refers to the main product and service purchased by the customer from MOM; also refers to the copy provided to client either by email or online as reference for the dishes that they will receive for the duration of their plan.

  • Dashboard refers to the online client portal that allows him/her to manage his/her account and is accessible at www.hellomealsonme.com.

  • Account Manager is the designated contact person of the client to provide assistance regarding any concerns, requests, changes and even complaints.

  • Pause days are the number of days a client can put their meal plan on hold (i.e.: holidays, travelling, Ramadan etc.).

  • Substitute is the act of replacing a dish on your menu request

  • Cut Off is the set time to finalize any request or changes on the meal plan.

  • Paid Wastage refers to cancelled delivery which is still considered as a paid meal and will no longer be added on the plan.

  • Extra Perks refers to the loyalty program which every client is automatically eligible for when they sign up.

Conditions

  • All clients who have completed their online sign up are deemed to have agreed to these terms and conditions from their registration until the end of their plan and also upon renewal.

  • All clients who have signed up via form/registration agree to receive marketing & promotional Email/SMS unless they request to opt out.

  • MOM reserves the right to refuse a client under the following cases:

    • MOM reserves the right to send emails and SMS communications to all clients unless they have been unsubscribed or requested to unsubscribe
    • MOM reserves the right to update or amend these Terms & Conditions at any time without prior notice.
    • Specific diets

Payments, Prices, Fees

  • Full payment must be received 3 business days before the desired start date for either new or renewed meal plan otherwise food delivery will not proceed..

  • Payments can be made online through client dashboard only.

  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

  • The cardholder must retain a copy of transaction records and merchant policies and rules.

  • We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies).

  • Balance of payments for an upgrade or change of plan must be settled within 3 business days of the date of the request, otherwise the meal plan will be shortened based on the remaining amount.

  • Additional payments for any Premium Dishes, add-on dishes, etc. must be settled at the end of the plan or along with the renewal payment.

  • Office drop off payments are accepted Sunday- Thursdays from 8:30am-5:00pm.

  • An administration fee of AED 200 will be charged for any returned or bounced cheque.

  • Balance of payments for an upgrade or change of plan must be settled within 3 business days of the date of the request, otherwise the meal plan will be shortened based on the remaining amount.

  • Additional payments for any Premium Dishes, add-on dishes, etc. must be settled at the end of the plan or along with the renewal payment.

Online Payment Terms & Conditions

  • “MEALS ON ME CATERING SERVICES L.L.C" maintains the website www.hellomealsonme.com .

  • United Arab of Emirates is our country of domicile and stipulates that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in UAE.

  • Visa or MasterCard debit and credit cards in AED will be accepted for payment.

  • We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.

  • Customer using the website who are Minor / under the age of 18 shall not register as a user of the website and shall not transact on or use the website.

  • Cardholder must retain a copy of transaction records and Merchant policies and rules.

  • User is responsible for maintaining the confidentiality of his/her account.

DISCOUNTS

  • Extra perks, discounts are calculated based on the number of times the client renews their meal plan and cannot be combined with any other offers.

  • Corporate discounts can be added based on the terms agreed by MOM and the other company.

Delivery

  • Delivery is to be made based on the agreed start date, location and timing.

  • Daily delivery is - Lunch: 11 am - 1 pm | Dinner: 4 pm – 7 pm; any specific timing of delivery is subject to approval.

  • Any changes to the client’s delivery – be it the location or timings – must be made 3 business days in advance; any last minute changes are subject to confirmation from the Account Manager.

  • In the event that you are not available to receive your order and request the delivery to be left outside the door for collection, MOM cannot be held responsible for any missing items or damages to the food inside (this includes spoilage).

  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

FOOD STORAGE, CONSUMPTION, REHEATING AND LABELS

  • All food upon receiving should be kept refrigerated between 1°C - 4°C. Follow reheating instructions on label.

  • All dishes are labeled with: dish name, ingredients, meal type and the latest consumption date.

FREEZES, SUBSTITUTES AND OTHER MEAL PLAN CHANGES

  • All freeze requests and meal substitutes must be made 3 business days in advance either online through the Dashboard or by contacting assigned Account Manager.

  • All meal plans can be frozen for a maximum of 40 days (unless otherwise specified in the Terms & Conditions for an availed promotion). Should the freeze exceed the allowable duration the client will forfeit the remainder of the plan.

  • Any freeze requests submitted with less than 3 business days’ notice will not be carried forward, these days will count towards your total plan days but no delivery will be made.

  • MOM is not responsible for any dislikes, allergies or nutritional value changes when items are changed using the substitute menu by the client. Clients can refer to symbols, ingredients provided on the substitute menu.

  • Other change requests, such as removing additional dislikes, adding preferences, etc., will applied to the client’s plan after 3 business days.

DISLIKE, ALLERGIES, PREFERENCES AND MEDICAL CONDITIONS

  • Meal plans are amended according to declared dislikes, allergies and preferences of the client only. MOM will not assume any liability for adverse reactions to any food consumed with a dislike or allergen not informed prior to receiving food. It is advised to disclose all dislikes and allergens before starting the plan.

  • The MOM’s kitchen does not have a dedicated gluten-free section. However, the whole team is well trained to ensure separation of gluten containing ingredients from the dishes of gluten-intolerant and celiac customers to reduce risks.

PAYMENT CONFIRMATIONS

  • Payment Confirmation:

  • Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

  • Cancellation Policy:

  • Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed

  • Delivery/Shipping Policy:

  • Local – free delivery in UAE

CANCELLATION AND REFUND

  • MOM encourages all clients to fully commit on their plan as scheduled. Any reason that can hinder results and overall satisfaction must be brought to the Account Manager’s attention for an immediate and appropriate solution.

  • Should there be a request to cancel plan; it will take effect in 3 business days. Client can transfer the remaining days to a third party or as an online credit to MOM.

  • Cancellation refund is only under extenuating circumstance and upon approval of MOM’s Management.

  • A two (2) weeks processing time with twenty percent (20%) cancellation fee will apply on the remaining number of days from the time of approval of the refund.

  • Refunds will be done only through the Original Mode of Payment.

PRIVACY

  • Client acknowledges that MOM has the right to store personal information, which may be used to operate, provide the products and services and respond to queries the client may have during and after their meal plan subscription.

  • MOM shares the delivery information of the client with our third party logistics provider. Our logistics services provider is obligated to protect the client information and will not use for any promotion or marketing purposes.

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

  • Some of the advertisements you see on the website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on our website or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

EXTRA PERKS

  • When a client’s meal plan ends, they are given a 15 day break in which to renew their meal plan which entitles clients to bigger discounts and better perks.

  • Renewing a meal plan within the 15 day break earns the client a longer break on their next month (i.e.: when renewing 2 days after the first month ends the client earns 13 days to add to their next break).

  • MOM reserves the right to alter or update these conditions at any time.

  • MOM reserves the right to suspend and terminate our loyalty program at any time without notice.

DISPUTES AND WEBSITE TERMS

  • United Arab of Emirates is our country of domicile

  • This website is owned and managed by MOM. United Arab of Emirates is our country of domicile.

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

CONTACTING US

  • The client can contact us at care@hellomealsonme.com

  • Our address is Al Quoz Industrial Area 4, Kitchen 2, PO-123522, Dubai, UAE

  • Contact number - +971 50 897 3952

By signing up, I acknowledge that I have read and agree to the above Terms and Conditions.